The price and any timeframes outlined in our quotations are purely an estimate based on the information available at the time of quotation and as such are subject to the following provisos:
While Dean Forest Tech LLP will do its utmost to keep within the price quoted, requirements on a project may often change and so additional costs may be required (due to functionality not fully divulged or a change of requirements). Any additional costs will be clearly communicated prior to any additional work commencing.
If Dean Forest Tech LLP have provided a rough timescale for delivery of this project and there are delays in completing a phase in this project this may impact on the estimated delivery time of the project as a whole.
If Dean Forest Tech LLP feel that there is a need to charge an additional fee or that something will affect the delivery time then this information will be divulged (along with a detailed reason) where appropriate and prior to charging any additional costs.
The quote provided is an outline of work Dean Forest Tech LLP will carry out to meet the functionality requested, using industry best practice where appropriate, with a combination of bespoke and open source software using the Silverstripe framework. Dean Forest Tech LLP reserve the right to refuse to undertake work on this project if they feel it falls within one of the following:
- Is outside of the requirements discussed during the quotation period
- Negatively affects the final product.
- Reduces the security of the final product.
Dean Forest Tech LLP provide a 12 month guarantee on websites and online stores hosted on Dean Forest Tech LLP's servers and Dean Forest Tech LLP will fix (free of charge) any faults identified in the provided product within this time frame. After this time frame there may be an additional charge.
Bespoke software projects are not provided with a guarantee, but will require a support contract. Contact us for more information regarding our support contracts.
The IP for any software developed by the Dean Forest Tech LLP will remain with Dean Forest Tech LLP until receipt of final payment, at which point the CLIENT will own the the IP.
Payment Terms
Dean Forest Tech LLP’s standard payments terms are 7 days from invoice date. Payments are 50% on project start, 25% on release of development version, 25% on release of live version (or 30 days after release of development version.)
Staged payments are available on request.
Refunds/Cancellation
Dean Forest Tech LLP offer a refund policy where the project can be cancelled within 14 days of signoff and all monies paid will be refunded, less any costs incurred for work already undertaken.
Website Hosting
Website hosting will be due from completion of site live. This is to be paid in advance each month and will require a months notice to cancel.